Can I use my current Textedly number for Voice AI?

Yes. You can turn any Textedly phone number into a fully capable AI voice agent. One number allows you to send mass SMS campaigns and receive unlimited inbound AI-answered phone calls.

How do I update the agent's knowledge base?

Simply add new PDFs, URLs, or documents to the agent's training center. It continues to learn automatically, ensuring your customers always receive the most up-to-date answers.

Where can I see a full overview of the AI voice features?

You can explore the complete suite of voice and text automation features, hear voice samples, and start building your custom bot on our dedicated AI Agents page inside the Textedly platform.

24/7 Customer Engagement with Conversational Voice and SMS Agents

Textedly AI Agents are intelligent, omnichannel conversational bots that interact with customers via two-way text messaging and lifelike inbound voice calls. These agents operate 24/7 with sub-400ms response times to answer frequently asked questions, qualify inbound sales leads, schedule appointments, and seamlessly route complex inquiries to human staff members. By turning any Textedly phone number into a dual-purpose AI worker, businesses using Textedly report up to a 70% reduction in customer service costs and 40% fewer missed opportunities after hours.

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Voice AI Your
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Scale Your Sales & Support Instantly with 24/7 Voice and SMS Agents

Your customers do not stop asking questions just because your office is closed. In a world where consumers expect instant replies, forcing them to wait on hold, leave voicemails, or talk to multiple reps means losing sales and frustrating loyal clients.

As a core pillar of the broader Textedly AI platform, our AI Agents give your business the power of an around-the-clock support and sales team. By combining the speed of conversational SMS with the power of highly advanced AI voice technology, we allow you to turn your existing Textedly phone numbers into 24/7 AI-powered workers.

It is not just a texting phone number anymore—it is your all-in-one communication powerhouse. One number allows you to send mass SMS campaigns and receive unlimited, intelligently answered inbound calls.

What is the price for the house on Maple Ave?

Hi, can I extend my hotel stay an extra night?

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AI Voice Agents: A Game-Changer for Business Phone Lines

Until now, your phone numbers inside Textedly were used solely for texting. With Textedly AI Voice Agents, those same numbers become a powerful dual-purpose tool.

Your AI voice agent can answer customer calls at any time of the day, understand natural speech, and hold intelligent conversations that feel personal and responsive. Customers get the help they need instantly. It is exactly like adding a 24/7 support team to your business, but without the overhead of hiring additional staff.

In fact, at an average cost of $3,500 per month for a human support rep, businesses adopting our AI voice tools report:

70% Cost Reduction in customer service staffing.

40% Fewer Missed Opportunities after business hours.

24/7 Support Coverage without burnout or scaling headaches.

This enterprise-grade voice technology is built on proven AI architecture featuring sub-400ms response times, ensuring your agent sounds completely natural, responsive, and on-brand.

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Meet Your New Omni-Channel Digital Workforce

Whether your customers prefer to call or text, your AI agent is ready. Here are the top use cases driving real results for Textedly customers:

Hi! Thanks for reaching out. Our return policy allows exchanges within 30 days. Would you like me to start one?

The Customer Support Agent

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Handle high call and text volumes instantly without wait times. The AI Support Agent is trained on your business's specific FAQs, return policies, and business hours. When a customer texts or calls, the agent answers immediately with the right information. Because this system is backed by our strict AI Security & Governance protocols, you can trust that the agent stays perfectly on script.

Great news! I can walk you through our Pro plan features and schedule a demo. When works best for you?

The Sales and Lead Qualification Agent

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Never let a warm lead go cold. When a prospect interacts with a promotion generated by your Marketing Campaign Automation tools, the AI Sales Agent can engage them via text or a live call. It qualifies leads, answers FAQs, schedules demos, and suggests upsells day or night.

I’d be happy to help schedule your appointment. We have openings Thursday at 2pm or Friday at 10am.

The Booking and Scheduling Assistant

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Speed up your bookings. Your AI agent can help answer questions to secure appointments for hotel stays, cleaning services, junk removals, vacation packages, and more, seamlessly eliminating the back-and-forth hassle of phone tag.

Based on your engagement data, the optimal send time for this segment is Tuesday at 11:42 AM.

The Marketing Campaign Optimizer

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Send messages when they are most relevant for the recipient. Integrated directly with our Signal AI intelligence, your agents help your marketing feel timely, human, and highly personalized.

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Set Up Your AI Agent in Minutes (No Coding Required)

Launching your AI voice or text agent is remarkably simple. No complicated integrations and no switching platforms—just powerful automation built right into the tools you already use.

AI Agents voice selection interface showing six agents with descriptions and a sound icon for previews.

Activate

Select any existing phone number inside your Textedly dashboard.

Customize

Personalize the agent by setting objectives, choosing a custom name, and tuning its voice tone (male or female personality).

Train & Upload Knowledge

Upload call scripts, PDFs, audio files, and internal documents. You can even drop in URLs to your website, blog, or help center. Automated content syncs ensure your agent stays up to date, and as you add new content, it continues to learn.

Define Actions

Connect actions directly from the conversation, such as triggering an automatic SMS follow-up after a voice call ends.

Connect Your Tech Stack

Integrate with over 200+ tools seamlessly using Zapier.

Review Data

Monitor performance with complete call logs, full transcripts, audio recordings, sentiment analysis, and actions taken.

Customer service representatives wearing headsets working at computer desks in an office.

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The Human-in-the-Loop Advantage

AI is incredibly smart, but some situations still require a human touch. Thanks to the contextual awareness built into our Specialized LLM Models, your agent knows when to escalate. If it encounters a highly complex question, it can gracefully direct users to help articles or escalate the interaction directly to your human staff members, ensuring the customer is always taken care of.

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Outbound AI Calls - The Ultimate Game Changer

Imagine sending a mass SMS campaign that not only texts your contacts but also follows up with an intelligent phone call.

Pair your text messages with Outbound AI Voice Calls. Your agent will dial your contact list at a massive scale to reach warm leads, confirm appointments, reduce no-shows with smart reminders, and drive action using dynamic, data-driven voice personalization—all with zero human overhead.