With the right SMS tools, utility providers can do more than just send alerts. Transform how you operate and engage with customers with Textedly’s user-friendly SMS solution. Here’s how texting delivers real value to utility teams.
Textedly makes it easy for utility companies to manage billing at scale. Leverage the Text-to-Pay feature to automate bill reminders, send secure invoice links, and collect payments, all in just a few clicks. Offer customers a simple, mobile-friendly payment option that reduces late payments and streamlines the customer experience. Start collecting payments fast in these simple steps:
In addition to payment reminders and customer support tools, Textedly offers a suite of advanced features that help utility providers communicate more efficiently, stay organized, and coordinate. These tools make it easy to manage high-volume messaging without sacrificing personalization or scale.
Leverage Textedly’s AI features to streamline your team’s workflow. Get assistance with drafting and rephrasing responses. With integrated ChatGPT features, support staff can handle more conversations, solve customer issues quicker, and answer questions with less effort.
Automated texting is ideal for sending recurring or trigger-based messages without manual intervention. Automatically text customers when a bill is generated, a payment is overdue, or a service alert is triggered. Set automatic replies for frequently asked questions to assist customers instantly.
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Give customers a direct line to reach you. With Two-Way SMS, residents can ask billing questions, report service issues, or request updates without needing to call in. Your team can respond instantly, ask for photos, track conversations, and resolve issues faster.
Scheduled messages enable you to choose exactly when a one-time message should be delivered. Need to send a planned outage alert or remind customers about water restrictions next week? With scheduled messages, you write it now and set it to send later, perfect for timed announcements and ensuring important messages get sent.
Need to alert an entire neighborhood or service region about an outage or emergency repair? Mass texting gives you the power to broadcast thousands of messages at once, ensuring vital updates reach everyone who needs them in real time.
Generic messages often get ignored. Add a personal touch to your messages with personalization at scale. Include customer names, service addresses, or specific account details to make each message feel tailored, relevant, and actionable.
When it comes to providing utility services, every customer interaction matters. With Textedly, your business can build trust through timely, personalized messaging that meets modern-day expectations. From outage alerts to billing reminders, our platform helps teams deliver crucial information at scale.
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