Appointment Reminder Templates to Use for Text Messages

Sending an appointment reminder text to clients can be a useful tool for business owners, regardless of the industry.

Since a whopping 66% of consumers prefer to reach brands or be reached by brands via messaging over any other means, it’s now more important than ever to utilize a texting platform like Textedly for sending appointment reminders. As a result, using well-executed text messages can increase revenue by 20 percent for businesses based on appointments or reservations.

It all comes down to the fact that people are busy. Whether they are at work, with family, or didn’t hear the phone, calling clients is not always the most efficient way to confirm an appointment. Text messaging, on the other hand, allows clients to respond at their convenience. Furthermore, their answer goes straight into your business’s system which allows your employees to work on other tasks that might be more time-sensitive and need their full attention.

Why Sending Appointment Reminders via Text is Essential for Business Owners

Missed appointments and late payments are the two main reasons why a reminder text message can benefit big and small businesses alike. Not sending these reminders to your customers, can diminish your company’s professionalism in the eyes of your customers and limit your revenue as you might suffer from having time slots opened because of a lack of appointment confirmations.
Regardless, this is not the only reason why sending an appointment reminder text message is essential for business owners. Other benefits include the following:
  • Your clients will love receiving an SMS from you. As texting becomes a more often-used way of conversation thanks to the increase in smartphone usage, unlimited messaging apps, and more, the last thing anyone wants is to receive unexpected phone calls from businesses. Normally, phone calls are reserved for more personal or urgent matters between friends and family. This does not only apply to consumers in the US. According to research by Twilio, nine out of 10 consumers globally want to use text messages rather than email or phone calls to talk to businesses. 
  • You will improve workflow. Using text messages is a great way to reduce no-shows or late payments, hence helping your business save time and money. Furthermore, it will help improve workflow by freeing up time for your employees to take care of other business matters rather than spending hours making phone calls to customers. 
  • Your business will look more professional. That’s because you will give the impression of caring for your client on a more individual level. Nowadays, providing a more personalized experience can make a world of difference for a customer to decide what business to use for any of their needs. For example, if you have a medical emergency, as a patient, you are more likely to visit the client that you feel provides you with the best and fastest experience overall. That’s where personalized text messages can make you stand out from competitors.

Try These Templates for Reminder Text Messages

Using an appointment reminder template is a great way to streamline the process of sending out texts as a way of business-to-consumer communication. Especially when you know that you will be sending the same type of messages over and over again to different consumers.
Personalizing a confirmation text is easy even when you are using templates in Textedly. You can use dynamic fields to refer to your customers individually. For example, by using “First Name” as a dynamic field on your template, you can send out the same message to multiple individuals, but have each message refer to the person by their first name. Hence, increasing your professionalism and making each one of your customers feel special and well-taken care of.

Samples of Confirmation Texts

Appointment confirmation text templates can vary depending on the industry or nature of your business. For example, you might refer to patients of medical offices differently than if you were confirming a restaurant reservation.

The options that follow a specific confirmation text might also be different depending on the nature of your business. For example, you might want to give an option to your customers for rescheduling their appointment via text or ask them to call if they would like to reschedule.

Either way, we have gathered different templates you can use when sending an appointment confirmation text and separated them by business type:

Medical Office Message

(855) 397-6679

Hi Monica,

Please text CONFIRM or CANCEL for your 8:00 AM appt on Wednesday, January 29th at Medical Center of Florida with Dr. Alfonso.

Text STOP to end

Restaurant Message

(855) 397-6679

Thank you for contacting Thai Eatery.

Your reservation is confirmed for 6 people at 9:00 PM on Tuesday, January 28th. Please call us at (555) 222-3333 if you would like to make any changes to your reservation.

Text STOP to end

Beauty Parlor Message

(855) 397-6679

Thank you for booking an appointment for a full cut and color with stylist: Jennifer, at 5:00 PM on Saturday, February 1st.

Please text CONFIRM to confirm your appointment, CANCEL to cancel it or call us at (777) 444-5555 if you wish to rechedule. We look forward to seeing you!

Text STOP to end

Bank or Financial Institution Message

(855) 397-6679

Hi Mr. Smith,

This message is to confirm your upcoming appointment at Cloud Bank on 1/30 at 3:00 PM

If you have any questions in the meantime, please call (555) 111-2222 or visit us at https://bit.ly/jfkina.

Text STOP to end

First impressions matter. An appointment confirmation text is important, whether your customers called to make an appointment or scheduled it online. This is the first message they will see that lets them know that their appointment was scheduled successfully. Whichever your business, customers will appreciate a text confirmation of their upcoming appointment and a template message will make your job much easier when sending all of these out.

Samples of Appointment Reminder Texts

Some customers schedule their appointments weeks or even months in advance.

For this reason, it is important to send an appointment reminder text when the time is approaching. This will minimize the number of missed appointments and give your customers the opportunity to reschedule or cancel if they need to. As a result, you will be able to take advantage of the open slot and schedule it for someone else who can attend.

Just like with confirmations, using an appointment reminder template can be a great time saver for businesses sending these texts constantly.

Here are some examples of templates you can use depending on your business or industry:

Medical Office Message

(855) 397-6679

Hi Monica,

This is a reminder of your appt with Dr. Alfonso at Endocrinologist Medical Center tomorrow at 8 AM. Please remember to fill out the patient forms sent to you via email prior to your appt. If you would like to cancel, reschedule or have any questions, please give us a call.

Text STOP to end

Restaurant Message

(855) 397-6679

Hi! This is a reminder of your reservation for a party of 10 people today at 10 PM at Thai Eastery located on 5444 W. Street Drive. If you would like to cancel your reservation, please text CANCEL or call us at (555) 222-3333 to reschedule for a different time.

Text STOP to end

Beauty Parlor Message

(855) 397-6679

This message is to remind you of your full cut and color appt at Miami Beauty tomorrow Friday, January 30th at 5 PM.

Please call (777) 444-5555 or visit us at https://bit.ly/tblca if you need to cancel or reschedule. Appointments canceled within 24 hours will be subject to a 20% fee.

Text STOP to end

Bank or Financial Institution Message

This message is to confirm your appointment at 10:00 AM tomorrow at Bank America located on 123 Main Street.

Please call or text this number if you would like to cancel or schedule this appointment

Text STOP to end

Confirming appointments via SMS offers many benefits to businesses today. Textedly makes it easy to send appointment reminders and confirmation texts to your customers, no matter the industry you are in.