Two Way Text Messaging for Real-Time Customer Engagement

Two-way texting turns a broadcast into a real conversation. Quickly reply to incoming messages or set up automated responses to keep communication flowing without the extra workload.

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What Is Two-Way Texting?

Two-way texting for business enables companies to have interactive text message conversations with customers, facilitating real-time communication for customer service, marketing, and engagement. It's commonly used for appointment reminders, support queries, feedback collection, promotional campaigns, and personalized customer interactions.

Using a texting platform that supports sending and receiving text messages, businesses can enhance their customer experience and increase retention. Textedly offers seamless two-way messaging that’s easy to integrate into your existing SMS marketing efforts.

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What You Can Do With 2 Way SMS

1

Receive & Respond to Texts With Ease

Have customers texting your business? With a 2 way SMS system, you can easily receive and respond to customer text messages. This enhances communication and creates an overall better customer experience.

2

Manage Special Offers

If you send your contacts text coupons or other types of offers, you can use two way texting to engage with customers who respond. Your marketing team can even use personalized messages to keep track of which customers are responding to your offers.

3

Elevate Your Customer Service

Two way messaging is great when combined with text keywords for sparking conversations with customers in need of assistance. Giving your customers a direct point of contact to your company via SMS helps improve overall customer satisfaction.

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2-Way SMS Benefits

Two way SMS text messaging offers many benefits. Whether you want to text to friends or family to announce a party or an event - or, your business wants to promote a new product or service to subscribers. Here are some useful features of two way text messaging:

  • Quick and easy-to-use interface
  • Reserve a keyword to start building a subscriber opt-in list
  • Send bulk (blast) messages to any size group instantly
  • Receive instant responses from text recipients
  • Use 2-way texting for text voting, surveys, and making RSVP for meetings or events; and
  • Get detailed text messaging analytics
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How to Use Two Way Text Messaging

Using two-way text messaging becomes easy with an SMS marketing platform. Here's how to use 2-way texting in three easy steps:

  • Set Up Your SMS Campaign: Select your audience, craft your message and schedule when it should be sent out. Make sure to send messages that encourage responses for better engagement.
  • Monitor Incoming Responses: Once your campaign is live and messages are sent out, keep an eye on incoming responses. You can view all incoming responses in your Textedly inbox. Be prepared to respond quickly to keep the conversation engaging and relevant.
  • Respond and Engage: Use Textedly to send personalized responses to each incoming message. You can also set up autoresponders to answer common responses or questions for better efficiency.
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Send Two Way SMS With Textedly

Use two way texting to connect with your subscribers and customers for an engaging way to increase business. Sign up for a free 14-day free trial with Textedly to start two way text messaging today.

Comprehensive Analytics

Get useful insights on all your two-way conversations to improve your customer communication.

Inbound MMS Capabilities

Do your customers need to send you an image or file? Textedly allows inbound multimedia messaging (MMS).

Data Security

Textedly is a secure business texting platform. All your messaging data is safe and secure so you can focus on the benefits of 2 way SMS.

Multiple User Support

Textedly offers multiple user support so you can add team members to your account and assign different roles with ease.

Easy To Integrate

Textedly is easy to integrate with your current tool set. We integrate with most popular CRMs and messaging apps.

Years of Professional Service

We’ve dedicated years to becoming the leading two-way texting platform available. We prioritize offering unwavering support to help our customers meet their SMS marketing goals.
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Why Users Love Textedly

Easy to implement and integrate

I like how I am able to message many people in a short time frame. The mass-contact upload also makes this software easy to implement and integrate.

Hospital & Health
,
System User

5 Years of Excellent Service

It has become a very important tool in my daily business life. Saved me hours upon hours by now.

Robert R.
,
Owner and Operator

Highly recommend it

My clients love it because they never miss an announcement, and I love it because it’s helped me grow engagement and sales. Highly recommend it for any small business that wants a direct line to their customers!

Chelsey S.
,
Photographer

Send Two Way SMS With Textedly

Use two way texting to connect with your subscribers and customers for an engaging way to increase business. Sign up for a free 14-day free trial with Textedly to start two way text messaging today.

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