Auto Reply Texts

What is an SMS Autoresponder?

SMS autoresponders instantly send automated, preselected messages based on the keywords used in the text. Your customers don’t have to wait to get a reply. If they’re looking for information, an auto response text can often give that information faster than either email or in-person communication. They can also be used as part of marketing campaigns to promote sales or offer coupons.

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How Auto Reply Texts Work

Auto reply texts start with your customers or clients texting your shortcode. Textedly's texting platform then scans the text looking for specified keywords prechosen by you. Within three to five seconds, they get a reply from your business with the appropriate links or message.

You select and create the messages, so they always have the most up-to-date information. Plus, you can update or change auto responses at any time.

STEP 1

Select a text keyword

Keep the keyword short and simple. It has to be entered exactly, so the shorter the better.

STEP 2

Compose your auto reply text

Compose an auto reply based on the keyword. For example, subscription confirmation, opt-in or out information, or an event update.

STEP 3

Save and you're all set

Save the message. Every text sent to your shortcode or designated phone number gets scanned for the keyword. If the keyword is detected, out goes your auto response.

Types of Auto Reply Texts

Based on your subscribers and keyword, you can choose one of two types of auto reply texts.

General SMS Autoresponders

General SMS autoresponders typically come from a default template with no personalized information. That doesn’t mean the message can’t have personality, but none of the recipient’s identifying information is in the text.

Personalized SMS Autoresponders

Personalized SMS autoresponders utilize information like the subscribers name to personalize the response. It’s a great option for appointment confirmations, thank yous, or other messages meant to engage recipients on a personal level.

How to Set Up an Auto Text Reply

Whether you’re new to auto reply texts or a seasoned veteran, we’re here to help walk you through the process of creating an effective auto text reply. Start with keywords. Keywords are words or phrases that trigger the right SMS auto response. For example, you can tell your customers to send “SALE 2020” to your SMS short code, and they’ll receive a link to a coupon or dates of the sale.

Keyword research can help, but length of the keyword or words makes a big difference too. Autoresponders rely on the use of the correct phrase or word. For that reason, it’s best to keep it short. We’re all human, and it’s easy to mix up “SALE 2020” with “2020 SALE.” The easier the keywords are to remember, the more likely your clients and customers are to remember it correctly.

There’s no limit to the number of keywords and corresponding auto replies you set up. And remember, texting is our business. If you need help determining the right keywords or creating effective auto-replies, we provide step-by-step instructions, and some pre-written replies to get you started.

SMS Auto Responder Uses

Text autoresponders offer a wide range of uses that add to the value of your business model. You can use auto replies to:

Confirm subscriptions and subscription updates
Confirm appointments
Send thank you messages
Send a text promotion or offer
Provide instructions for making updates or doing an opt-out
Update event schedules
Send links to download apps

You can decide how to best use automatic reply texts to stay engaged with customers and reduce the time it takes for your employees to sift through customer communication.

SMS Autoresponder Benefits

SMS autoresponders provide more than just instant communication, although that has to be one of the best perks. They open the door to further understanding your customers and what they’re really looking for from the businesses they frequent.

Autoresponders collect information as well as send it. With Textedly, you can see which of your keywords gets the most traffic and whether or not customers are further responding to the automated text message. That information also gives you insight into when and where customers are reaching out. Is there a geographic area that’s responding more than others? Maybe you need to adjust the keyword to reach a broader area. You can use that information to adjust advertising, signage, and other customer communication channels to make sure customers get the right information.

You also get access to if and when customers click on any included links. That information can be coupled with demographic information gathered at signup to tell who specifically responds to your messages. If there’s a group that’s consistently responding or not responding, you can adjust your message to better engage them.

When you know the numbers, you can use them to your advantage. Textedly’s autoresponder gives you the power to communicate more effectively in a way that increases leads and sales.

Last but certainly not least, people check their text messages far more than email. Marketing emails get opened six to seven percent of the time. In comparison, marketing texts get read 10 to 15 percent of the time—what a great way to instantly connect with people who are already interested in your business.

Why Choose Textedly to Send SMS Autoresponders

Textedly offers the convenience and features to streamline communication with your customers, employees, and partners.

Free to Try

Take advantage of our 14-day free trial, which includes 50 texts.

Easy to Use

Textedly's user-friendly dashboard interface lets you organize subscribers, create groups, and send/receive texts for fast communication.

Send Longer Texts

Standard texts are 160 characters, but Textedly lets you send SMS texts up to 300 characters long.

Comprehensive Analytics

Textedly lets you do more than communicate. It sorts and analyzes data based on specified parameters. You can see who’s answering and when and what messages are the most effective.

We're Here For You

We’re here to help you set up, manage, and utilize your Textedly account to the fullest.

What our customer says

“Textedly has an easy to use format, friendly tools, and incredible support GREAT for you too...”

Daily, weekly monthly updates. KEEP up the great job!

The fast and easy to use web interface makes short work of sending 100's of text messages. Managing the users is simple, quick, and intuitive. Each text can be unique or use the self created auto messages to send quick to the point instructions. We have used Textedly to announce our down systems, system maintenance, special HR programs events, and those time pertinent reminders. With no minimum to use and no max, you pay for what you need and what you use. Change plans when ever and how often you need. Simply put there is not a more reliable and more friendly tool on the market to send SMS messages, freeing you up to focus on the more important things like your product, people or customers. We have only had to use Support one time, the response time was super fast, the agent was friendly, courteous, and knowledgeable. The actual issue had nothing to do with Textedly, it was a CO issue, but I still got updates and information as the issue progressed and was resolved.

Steve D. - System Administrator
Insurance, 51-200 employees

"The system was very easy to learn, launch, and quickly integrate into my coaching practice."

Added support to clients, more value delivered to clients, minimal time and effort on my part.

It's extremely easy to use and allows me to better support my clients, in real time, in a customized and personal way, with the timing savings and leverage automation brings. Plus the cost is excellent.

Josh W. - Founder & Director
Professional Training & Coaching, 1-10 employees

"Decent software"

We like the simplicity of this product, and the ease of reaching multiple customers with a standard message. The automatic text replies are very useful.

Darlene P. - Accountant
Retail, 501-1000 emplotees

Send SMS Autoresponders With Textedly

People want easy access to information, and they don’t want to waste time scrolling through an email or listening to a robocall, trying to decide which option to choose. Businesses have to work fast to stay relevant in that kind of instant-communication world. There’s not a lot that’s more instant than SMS autoresponders.

With Textedly, we provide the instant responses your customers want with an easy to navigate dashboard. Our texting platform gives you the power to better understand your customers and tap into the patterns of behavior that increase your profits.

TRY US FREE

Ken H.

Production Manager

Textedly’s mobile compatibility is a huge bonus.

I can manage communications from my phone while walking around the production floor, ensuring I remain available and responsive even while multitasking.

Antolin P.

Chief Technology Officer

User-Friendly Service With Excellent Support

Very reliable service. You can count on every message to be delivered and you will be able to reach out to your audience with confidence.

Shannon H.

Administrator

User Friendly Service!

It is super easy to mass-import a contact list and use the keywords to identify different groups of contacts.

What is an automated reply message?

Automated messages are sent in response to specified keywords like hours, location, or coupon.

HOW DO YOU SET UP AUTO REPLY TEXT MESSAGES?

Select a keyword or phrase. It could be SALE2020 or OFFICE HOURS. Then, choose the subscriber group to whom you want to send the message.

HOW TO CREATE AN AUTO REPLY TEXT?

Choose a short keyword to trigger the auto response. Compose the auto reply text message based on the keyword. For example, COUPON2020's response could be a link to the coupon.

WHAT IS A GOOD AUTO RESPONSE MESSAGE?

A good auto response message is short and to the point. Confirm appointments, send thank yous, or coupon codes instantly.