Many businesses prosper from customers who are able to reach them during business hours with a specific phone number. Some of these phone numbers are designed for calls instead of text messages, so customers may not have their questions and concerns addressed without picking up the phone and dialing.
To compensate for this problem, there are solutions that your business can use to allow customers to text or call a landline phone number for their convenience. With a landline that has texts enabled with Textedly, your customers can reach you at any time during or outside of specified business hours.
What happens when you text a landline without a text-to-landline service? If your landline only operates via phone calls, then customers who try texting to a landline will fail to receive a response, often receiving a text-failed response. Many customers tend to utilize the convenient benefits of texting for their business purposes. A landline without a texting feature prevents business owners from knowing what potential customers they may be ignoring.
What happens when you text a landline with Textedly? Your prospective customers and current customers can contact you easily and without failure. With a text-to-landline service you will not lose a customer because they’ve mistakenly texted a landline hoping for a response. You’ll open the gateway for any messages on your landline to come through.
A text-to-landline feature is one in which a customer can send a text message about inquiries or product questions to a business's landline phone number, and your business can respond quickly by sending an appropriate response to the customer's request. Instead of having a negative experience, the customer will be satisfied with your response time and more than likely come back to your business. Instead of being put on hold, you can easily respond to your customers via text or call during business hours.
Bring indirect financial communication to text to save money and redirect your employees time to more profitable engagements.
Texting customers to confirm, make changes, and reserve tables creates a seamless reservation process and fills seats in your restaurant.
Use texting on your store number to improve in-store operations and customer pick-ups from online purchases.
Make it easy for patients to confirm appointments and receive reminders via text so that they can avoid late fees and missed appointments.
As enterprises grow, their numbers require scalable solutions, including the capabilities for customers to text a landline.
Admissions offices can add a text-to-landline service that allows prospective applicants to text or call the same number.
Once you have decided to enable this feature using Textedly our team will help you connect your number. We do all of the heavy-lifting to get you up and running same-day. From that point on, you will be able to manage all of your messages centrally on our user-friendly platform.
The simple answer is: Yes! Your calls will continue to work just like normal and for texting purposes, all incoming texts to your number will feed into your text-to-landline service dashboard provided by Textedly.
Since customers value their time and having their inquiries acknowledged and answered by a business representative, landline texts can give your business a boost in revenue and encourage new customers to consider purchasing products and services from your brand.
There are many benefits that your business can achieve with this type of text-to-landline feature:
You can contact a Textedly representative and request to enable texting on your landline. Within a business day, your landline should have texting functionality enabled so that you can contact your customers and respond to their business inquiries about your products and services.
Using Textedly to communicate with your customers is quick and easy. Get started with a 14-day free trial today.