Textedly can send customer questions or inquiries directly in Slack. From there, team members can respond from Slack while contacting other team members to make sure they give customers the most up-to-date information.
However, you can choose how you integrate Textedly. You decide what you send to Slack, including the channel or thread. For example, you could set up the integration to create threads to declutter channels or designate a channel for certain types of customer inquiries.