Since a whopping 66% of consumers prefer to reach brands or be reached by brands via messaging over any other means, it’s now more important than ever to utilize a texting platform like Textedly for sending appointment reminders. As a result, using well-executed text messages can increase revenue by 20 percent for businesses based on appointments or reservations.
It all comes down to the fact that people are busy. Whether they are at work, with family, or didn’t hear the phone, calling clients is not always the most efficient way to confirm an appointment. Text messaging, on the other hand, allows clients to respond at their convenience. Furthermore, their answer goes straight into your business’s system which allows your employees to work on other tasks that might be more time-sensitive and need their full attention.
The options that follow a specific confirmation text might also be different depending on the nature of your business. For example, you might want to give an option to your customers for rescheduling their appointment via text or ask them to call if they would like to reschedule.
Either way, we have gathered different templates you can use when sending an appointment confirmation text and separated them by business type:
For this reason, it is important to send an appointment reminder text when the time is approaching. This will minimize the number of missed appointments and give your customers the opportunity to reschedule or cancel if they need to. As a result, you will be able to take advantage of the open slot and schedule it for someone else who can attend.
Just like with confirmations, using an appointment reminder template can be a great time saver for businesses sending these texts constantly.
Here are some examples of templates you can use depending on your business or industry: