Since a whopping 66% of consumers prefer to reach brands or be reached by brands via messaging over any other means, it's now more important than ever to utilize a texting platform like Textedly for sending appointment reminders. As a result, using well-executed text messages can increase revenue by 20 percent for businesses based on appointments or reservations.
It all comes down to the fact that people are busy. Whether they are at work, with family, or didn't hear the phone, calling clients is not always the most efficient way to confirm an appointment. Text messaging, on the other hand, allows clients to respond at their convenience. Furthermore, their answer goes straight into your business's system which allows your employees to work on other tasks that might be more time-sensitive and need their full attention.
Texts are more likely to be read than email and less disruptive to your customers' lives than a phone call. Your customers can read the text and respond at their convenience, and when they do respond, you get an instant update on their appointment status.
Textedly's SMS appointment reminder system automates the reminder process for you. Your employees won't have to make reminder calls or leave messages that may never be heard. You can use one of our templates (or create one of your own) to send reminders to multiple customers at once, simplifying and streamlining your appointment procedures.
You can also send payment reminders a few days in advance, giving your customers a way to make payment arrangements before a bill is due. You get paid, and they know you're looking out for their best interest by helping them avoid late fees.
An SMS appointment reminder system includes a long list of benefits to help your business, including:
However, we highly recommend customizing the message to build a relationship of trust with your customers. Include a personalized opening using the customer's first name, or add the address of the appointment location to make sure customers arrive at the correct time and place.
Finally, you can include keywords that customers can text in a reply to confirm or cancel the appointment. They get thoughtful reminders, and you get instant updates to your schedule.
The options that follow a specific confirmation text might also be different depending on the nature of your business. For example, you might want to give an option to your customers for rescheduling their appointment via text or ask them to call if they would like to reschedule.
Either way, we have gathered different templates you can use when sending an appointment confirmation text and separated them by business type:
For this reason, it is important to send an appointment reminder text when the time is approaching. This will minimize the number of missed appointments and give your customers the opportunity to reschedule or cancel if they need to. As a result, you will be able to take advantage of the open slot and schedule it for someone else who can attend.
Just like with confirmations, using an appointment reminder template can be a great time saver for businesses sending these texts constantly.
Here are some examples of templates you can use depending on your business or industry: