Your business texting partner should offer more than just great products and useful features — it should provide a team of dedicated texting specialists to help you build, scale, and troubleshoot your communications strategy. Textedly gives our customers immediate support, proactive guidance, and anticipates challenges so you never miss a beat.

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What You Can Expect From Our Team

Textedly is committed to providing top-tier support to ensure you get the most out of the

Onboarding Assistance

Textedly account representatives reach out to new customers to help with setup, answer questions, and ensure a smooth start.

Growth Support

As your business grows, Textedly is here to help scale your text message strategy, integrate with your preferred digital tools, and optimize your message campaigns.

Proactive Communication

Rather than waiting for issues to arrive, the Textedly support team shares helpful insights, best practices, and important updates to keep you informed and ahead of potential challenges.

Friendly & Dedicated Representatives

The Textedly team is always friendly, approachable, and committed to helping our customers resolve issues and reach their goals.

Rapid Responses

Our support team prioritizes timely replies so you can get back to sending texts without unnecessary delays.

Support Seven Days a Week

We know issues arise on weekends, too. That’s why we offer customer support Monday through Sunday.

Direct Answers

Whether you need help troubleshooting, setting up features, or understanding best practices, we provide detailed, easy-to-follow guidance.

Product Knowledge Expertise

Our team knows the platform inside and out. A support expert can guide you through even the most advanced features with confidence.

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Experience Textedly's World-Class Support

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See Why Businesses Love Textedly’s Customer Support

Best for Marketing & Review Management

Textedly allows you to really customize the campaigns you’re sending, who you’re sending them to, when they go out, and much more. We have retained many customers and generated revenue from Textedly.

Joleen S.

Senior Marketing Director

Very Quick Responses

I would happily recommend Textedly for mass texting solutions. I have been very pleased with Textedly's quick and thorough responses to my questions.

Jackie B.

Fundraiser Manager

Good & Reliable Service

The service is good and efficient, you can add GIFS, photos, files, and much more. I also like that I get a text when people text back to the number so I don't miss anything.

Oscar B.

COO

How to Get Help From Textedly

Help from Textedly’s customer success team is just one click or call away. To get in touch with Textedly, users can:

Send an Email

You can reach us at help@textedly.com. On business days, Textedly users can expect a same-day response via email.

Start a Webchat

Click on the Textedly logo in the bottom right corner of the home screen to access Textedly’s live chat support.

Call Us

Users can contact Textedly during business hours at (855) 619-5441 to speak to a business texting specialist.

Text Us

Prefer to text? Shoot a message to (855) 944-0211.

Experience Textedly’s Unmatched Customer Success Team

Whether you’re sending your first few texts or are a veteran texter, Textedly’s dedicated team is always working to ensure your messaging goals are met. Experience the difference in working with a team that cares about your growth.

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