Get Unmatched Support With Textedly’s Dedicated Customer Success

Your business texting partner should offer more than just great products and useful features — it should provide a team of dedicated texting specialists to help you build, scale, and troubleshoot your communications strategy. Textedly gives our customers immediate support, proactive guidance, and anticipates challenges so you never miss a beat.

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What You Can Expect From Our Team

Textedly is committed to providing top-tier support to ensure you get the most out of the platform. When a customer reaches out to Textedly for support, they can expect:

Onboarding Assistance

Textedly account representatives reach out to new customers to help with setup, answer questions, and ensure a smooth start.

Growth Support

As your business grows, Textedly is here to help scale your text message strategy, integrate with your preferred digital tools, and optimize your message campaigns.

Proactive Communication

Rather than waiting for issues to arrive, the Textedly support team shares helpful insights, best practices, and important updates to keep you informed and ahead of potential challenges.

Friendly & Dedicated Representatives

The Textedly team is always friendly, approachable, and committed to helping our customers resolve issues and reach their goals.

Rapid Responses

Our support team prioritizes timely replies so you can get back to sending texts without unnecessary delays.

Support Seven Days a Week

We know issues arise on weekends, too. That’s why we offer customer support Monday through Sunday.

Direct Answers

Whether you need help troubleshooting, setting up features, or understanding best practices, we provide detailed, easy-to-follow guidance.

Product Knowledge Expertise

Our team knows the platform inside and out. A support expert can guide you through even the most advanced features with confidence.

Experience Textedly's World-Class Support
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See Why Businesses Love Textedly’s Customer Support 

Leader
Based on 940+ reviews
RT
Russell T.
Country Director
Easy and Simple to Use
Not everyone reads emails or posts, but just about everyone reads a simple text sent to their phone. I really enjoy the quick responses from my contacts.
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SS
Staci S.
Human Resources Manager
Best Decision We’ve Made
Best decision we’ve made. I can't imagine work life without Textedly!
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DS
Darrell S.
Lead Pastor
The Easiest Kind of Outreach
Bottom line: Textedly has significantly boosted our engagement by helping us promote events, discipleship opportunities, outreach events, and more.
Read More

How to Get Help From Textedly

Help from Textedly’s customer success team is just one click or call away. To get in touch with Textedly, users can:

Send an Email

You can reach us at help@textedly.com. On business days, Textedly users can expect a same-day response via email.

Start a Webchat

Click on the Textedly logo in the bottom right corner of the home screen to access Textedly’s live chat support.

Call Us

Users can contact Textedly during business hours at (855) 619-5441 to speak to a business texting specialist.

Text Us

Prefer to text? Shoot a message to (855) 944-0211.

Experience Textedly’s Unmatched
Customer Success Team

Whether you’re sending your first few texts or are a veteran texter, Textedly’s dedicated team is always working to ensure your messaging goals are met. Experience the difference in working with a team that cares about your growth.

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