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Multi-User Support

Textedly’s Multi-User Support brings structure and collaboration to team-based texting. Say goodbye to chaos and crossed wires — from shared inboxes to role-based access, this feature turns your texting platform into a fully collaborative workspace.

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Unlimited Teammates, One Central Account

No team is too big for Textedly. From two team members to two hundred, everyone can stay aligned and productive within the same messaging workspace.

Invite as many users, or Teammates, as you need with Multi-User Support. Each user gets their own login credentials, enabling your business to keep communication organized while empowering team members to jump in where and when they’re needed most.

Collaborate in real time, assign follow-ups, and ensure nothing gets missed. Need to manage support tickets, execute marketing campaigns, or coordinate field teams? Multi-User Support makes it easy to share the workload and solve problems faster.

Built for Teams That Text

Textedly’s Multi-User Support feature is ideal for teams that:

Divide responsibilities across multiple teams.

Manage high volumes of incoming texts.

Need oversight and control of messaging access.

Want a shared SMS inbox with clear assignments.

Flexible Permissions for Secure Collaboration

Textedly users can leverage rule-based permissions to control which Teammates are allowed to perform certain tasks. Set permissions for to control which Teammates can:
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See customer billing history
Update credit cards
Allow single uploads
Allow .csv file uploads

Tailor access for departments such as marketing, customer service, or billing to ensure each Teammate gets just what they need, and nothing they don’t.

How to Add New Teammates

Adding new Teammates is simple and fast.
From the bottom left corner of your Textedly profile:

Teammates tab in the Account Settings section of Textedly’s dashboard.

New Teammate button in the Textedly product.

Have more questions about adding Teammates? Check out our help center guide.

Teams Love Textedly

Textedly customers love our platform's collaboration tools. Here's what a few of them say about our Multi-User Support features and capabilities.

I work in healthcare with diverse teams spread across multiple campuses and physician practices … We've found that texting is much more effective than email and other forms of communications.

Kelly H., Director of Communications

Textedly is a really big tool in our organization. It’s a way to stay connected to all of our visitors and colleagues … We made the switch in January and have transferred our whole company over.

Sayra C., Receptionist

You can tag employees into multiple groups based on location/job title/division and more. This makes it quick and easy to get a text message out to big groups.

Retail Industry User

Collaborative Messaging Starts With Textedly

Multi-User Support gives your team the power to grow, scale, and succeed together.  Ready to see it in action?

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