Give customers the option of reaching you on their preferred communication channel with Textedly’s voice and text SMS solution for businesses. Activate your Toll-Free or 10DLC phone number and receive both calls and texts from your customers with the Voice Services feature.
Catering to your audience’s unique communication preferences can build stronger brand loyalty, streamline your service operations, and improve your customer experience. Let’s look at a few benefits of voice-enabling your SMS number.
With Textedly, users pay a one-time set up fee to voice-enable their Toll-Free or 10DLC phone numbers. They then receive unlimited calling minutes with no restrictions.
Providing both calling and texting allows customers to choose the way they connect with you, improving their overall satisfaction rates.
SMS can be used for quick updates, confirmations, and timely reminders, while voice is better suited for handling complex customer inquiries and providing more personalized support.
SMS allows for asynchronous communication with internal teams and customers, while voice calling provides a real time communication channel for immediately clarifying urgent questions.
Activating voice calls on your Textedly phone number is quick and easy. Simply navigate to the Voice Calls tab on the Textedly menu bar, choose the number you want to activate, and pay the one-time fee. Once you’ve activated your Textedly number, you’ll have the option to forward incoming calls to any number you choose.
Customers expect to interact with businesses on their terms. Whether sending a quick text or making a phone call, Textedly’s Voice Service feature makes that possible. Let’s look at the key ways a business can use voice-enabled SMS numbers.
Use one phone number for both calls and texts so customers always know how to reach you.
Let customers call to schedule an appointment and receive confirmations, reminders, or rescheduling options via SMS
Enable your sales reps to follow up on voicemail messages with texts from the same number, maintaining continuity across channels and boosting trust.
After a customer finishes a voice call with your team, follow up asking for feedback with a text message.
Use your SMS line to send time-sensitive alerts or updates while keeping your voice line open for communications.
One number. Two powerful channels. Talk and text from the same line with Textedly’s Voice Services solution. Whether your customers prefer a message or call, Textedly makes it easy to stay connected and responsive.
Streamline communications, boost customer satisfaction, and create a seamless experience with the flexibility to handle voice and SMS.
