Healthcare Text Messaging Solutions for Medical Practices

SMS helps healthcare providers connect with patients more efficiently — from appointment reminders to prescription alerts and wellness check-ins. Textedly's secure platform keeps every message compliant and every patient better informed.

How SMS Improves Healthcare Practices

SMS healthcare solutions can work for your practice or network like it has for many doctors and health-based companies. Apply the SMS health method that suits you or your patients.

 

Staff Scheduling

Implement healthcare SMS to streamline communication among staff. Handle scheduling, shift reminders, and roster updates with ease.

Appointment Reminders

Utilizing SMS appointment reminders will drastically reduce no-shows for your practice. You can easily set up and schedule appointment reminders with Textedly.

Aftercare & Management Plans

Easily keep track with patients after they’ve been treated. With SMS, you can send information about your aftercare and management plans to enroll patients.

Getting Reviews

Use SMS to garner reviews from patients about their experience at your facility. Textedly makes reputation management easy for healthcare providers.

Emergency Alerts

Use SMS to quickly send out emergency alerts to patients that might be in immediate need of care.

Healthcare Notices

Send notices and reminders to patients about outstanding payments or other important updates needed.

Prescription Updates

Utilize text messaging to inform patients about prescription updates to provide a better patient experience.

Promotions

SMS is an excellent way to send promotions to new or existing patients. Customers will receive your promotional offers instantly and are more inclined to respond.

Texting is Thriving in Healthcare

Many doctors are noting the effects of technology on their practice, including SMS marketing in healthcare. One study at the Wall Street Journal suggested that approximately 18 percent of physicians text their patients.

Texting in hospitals is done on secure applications in order to remain HIPAA compliant. Text messages to patients have several HIPAA requirements, like not using both first and last names in case the phone is lost or stolen.

When best practices and HIPAA regulations are observed, texting increases communication between physicians and patients as well as between staff by a significant amount.

Benefits of Sending Healthcare Messages

Sending healthcare messages allows for important reminders to reach the audience in a timely manner that captures their attention. Too often, important health notices are lost in full inboxes or real mailboxes.

One study in Seattle, for example, was able to test out different wording to find the optimal format for 30-day immunization reminders. Some texts were more effective than others.

Using this format, how much could communication improve between healthcare providers and patients? Because the texts are so easy to send and short in format, health care providers have a better chance of A/B testing their copy to find actionable templates.

Some other benefits of a health SMS include:

  • Texts are safe to send on secure platforms like Textedly to protect patient information.
  • Patients have easier access to appointment reminders via text message.
  • Patient safety. Poor communication with patients leads to unnecessary illness.
  • More actionable information is available to the patient regarding their health care.

SMS Templates for Healthcare

Get started using any of the following examples for your healthcare company or medical practice.

For quality assurance, healthcare companies and practices use feedback text messages to gain more information on the experience of patients. For the purpose of digital marketing, many local medical practices also seek reviews and link to their Yelp or Google Business listing.

Hi Lisa,
We'd love to hear about your recent appointment.
Please rate your experience on a scale from 1-5 with 1 meaning extremely unsatisfactory, and 5 meaning extremely satisfactory.
Text STOP to end

Reminders from medical practices on upcoming procedures or examinations are convenient for patients that lose track of due dates or exams.

Hi Jason,
You are due for your annual physical.
Please reply Y to this text message to schedule an appointment.
Text STOP to end

Questions for physicians come frequently and often get lost or forgotten with traditional bottlenecks and software. In the Textedly dashboard, doctors have an easy and efficient option for responding to patients.

Hi Diane,
We'd love to hear about your recent appointment.
This is a confirmation that we have received your question for Dr. Kramer. Please expect a call back by the end of the day.
Text STOP to end

SMS for Healthcare FAQs

Explore these frequently asked questions about SMS for healthcare to learn more.

Why Users Love Textedly

Good & Reliable Service

The service is good and efficient, you can add GIFS, photos, files, and much more. I also like that I get a text when people text back to the number so I don't miss anything.

Oscar B.
,
COO

Conserves My Resource of Time

Textedly allows me to save the most valuable asset of my life, time!

Cherise S.
,
President

Top notch customer service!

I like how I can easily create messages and receive responses back when necessary. The customer service help has been top notch and so helpful. Pleased with ease of transition to group texts and integration into our company.

Desiree G.
,
Office Administrator

Sending Healthcare SMS Messages With Textedly

Textedly makes sending SMS to staff and patients easy. Whether you are a manager in a B2B healthcare network, a doctor sending tips, or if you are helping patients get to their immunization appointments, Textedly has a plan for you. Sign up for a 14-day free trial with Textedly and start sending SMS healthcare messages.