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Many businesses prosper from customers who are able to reach them during business hours with a specific phone number. Some of these phone numbers are designed for calls instead of text messages, so customers may not have their questions and concerns addressed without picking up the phone and dialing.
To compensate for this problem, there are solutions that your business can use to allow customers to text or call a landline phone number for their convenience. With a landline that has texts enabled with Textedly, your customers can reach you at any time during or outside of specified business hours.
What happens when you text a landline without a text-to-landline service? If your landline only operates via phone calls, then customers who try texting to a landline will fail to receive a response, often receiving a text-failed response. Many customers tend to utilize the convenient benefits of texting for their business purposes. A landline without a texting feature prevents business owners from knowing what potential customers they may be ignoring.
What happens when you text a landline with Textedly? Your prospective customers and current customers can contact you easily and without failure. With a text-to-landline service you will not lose a customer because they’ve mistakenly texted a landline hoping for a response. You’ll open the gateway for any messages on your landline to come through.
A text-to-landline feature is one in which a customer can send a text message about inquiries or product questions to a business's landline phone number, and your business can respond quickly by sending an appropriate response to the customer's request. Instead of having a negative experience, the customer will be satisfied with your response time and more than likely come back to your business. Instead of being put on hold, you can easily respond to your customers via text or call during business hours.
Enabling Text-to-Landline is incredibly simple with Textedly. All you need to do is contact a representative to request a landline to enable texting. Your landline texting will be enabled after 1 business day.
Then, you can manage all your texts and conversation in your Textedly dashboard. Here you can also set up text keywords to automatically trigger responses to common inquiries.
Watch our video below to learn more about setting up Text-to-Landline on our platform.
Can I Use My Current Number with a Text-to-Landline Service?
The simple answer is: Yes! Your calls will continue to work just like normal and for texting purposes, all incoming texts to your number will feed into your text-to-landline service dashboard provided by Textedly.
The Textedly team takes care of the setup for you.
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We have received your reservation request and look forward to seeing you at 8:00 PM EST on Friday, February 14th, 2020.
Text STOP to end
Thank you for your interest in our 2020 Ford Explorer Sport.
You are now scheduled for a test drive on Saturday, February 8th, 2020 at 11:00 AM EST.
Text STOP to end
Since customers value their time and having their inquiries acknowledged and answered by a business representative, landline texts can give your business a boost in revenue and encourage new customers to consider purchasing products and services from your brand.
There are many benefits that your business can achieve with this type of text-to-landline feature:
You can contact a Textedly representative and request to enable texting on your landline. Within a business day, your landline should have texting functionality enabled so that you can contact your customers and respond to their business inquiries about your products and services.
Using Textedly to communicate with your customers is quick and easy. Get started with a 14-day free trial today.